![]() ![]() I love not standing in line like I used to, but it has got to work. I love it and embraced it, but this has got to work. In this day of online banking and digital transfers, with them basically telling you to stop writing cheques and stop coming into the branch, commerce has stopped if you bank with RBC. I’ve already warned my staff they will have to get paid by cheque tomorrow if it’s not fixed. ![]() “It’s getting to the end of the week, end of the month, when bills have to be paid. They want to eliminate cheques, don’t want you to come into the bank, but how can you do business if you cannot access your online account? ![]() The businessman added: “If I can’t pay my bills, do we go back to writing cheques? I still have them, can locate them and dust them off. I got in and paid one bill yesterday, and then it spins and spins and kicks you out.” It spins and you get this ‘unexpected outage’, or something that appears to be wrong. Some people have tried to sign in and been locked out of their account. “People are complaining that they can’t pay anybody. I see on Facebook that there are a million people complaining they cannot get access to their account. If I go to the bank and get a ledger, they say they’ve been working on it around the clock but this is the third day. “I cannot get into my account, I cannot pay anybody, I can’t see if I’ve been paid by anybody. I am going to have to write my staff a cheque if this goes on like this. I can’t pay my bills and am not sure how I am going to pay my staff tomorrow. We just cannot access our online accounts. They added: “It’s crazy, and I can’t get any answer. We will investigate the issue and try to resolve it as soon as possible.” The industry regulator is pushing to eliminate cheques by year-end 2024, and reduce reliance on other manual payment forms, but the issues encountered at RBC - long regarded as the Government’s bank and having the most corporate customers - adds weight to arguments this is too hasty and premature.Īnother business owner, also speaking on condition of anonymity, shared a screen shot detailing an “unexpected outage” and saying: “RBC Caribbean Digital App is currently unable to launch. RBC’s problems come at a time when the Central Bank, and the entire commercial banking sector, are driving Bahamian businesses and consumers to increasingly conduct business electronically via the Internet and mobile phones. It’s an absolute catastrophe. Please let us know why this is happening when everything now is done now online.” “This the equivalent to Bahamas Power & Light (BPL) being out of fuel for three days, and the generator can’t run. ![]() “Business has not been conducted for three days now due to RBC Online Banking being out of order,” one irate businessman, speaking on condition of anonymity, said. Multiple Bahamian companies told Tribune Business that the “crazy” situation had left them unable to make or receive payments, and conduct transactions vital to the smooth functioning of business, after they were “locked out” of their accounts when RBC’s online and mobile banking platform went down. Tribune Business Bank of Canada (RBC) yesterday pledged it is “working diligently” to restore its digital banking platform with businesses branding the three-day woe as “an absolute catastrophe” for commerce. ![]()
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